Over the years, our five Sommets have become outdoor destinations par excellence, offering a variety of activities throughout the year.

As a member of the customer service team, the call centre sales attendant will interact with customers by greeting and assisting them during their telephone call with a view to their next visit to one of les Sommets resorts.

He or she will be responsible for informing customers over the telephone about the products and services of les Sommets Group and, where applicable, for the sale of products and services.

Period of interviews: beginning of October

Start date: end of October

Responsabilities

• Welcoming and informing customers on the telephone, providing all the necessary assistance to meet their needs.

• Sell various seasonal products (day tickets, booklets, season tickets, private lessons, snow school programme, equipment hire, etc.)

• Inform customers of credit and exchange policies

• Creates a positive customer experience by answering questions and using sound judgement when dealing with customer concerns and requests.

• Diverts various enquiries to the appropriate departments or individuals as required; takes messages as required and ensures they are passed on.

Experience

One (1) year of relevant experience required

Required skills

• Strong data entry and computer skills (required)

• Excellent judgment

• Strong communication skills

• Ability to deal diplomatically with the public and effectively manage customer requests

• Strong attention to detail

• Ability to prioritize and problem solve

• Willingness to work flexible hours, including weekdays, evenings, weekends and holidays

• Fluent in French and English

• 3rd language a plus

Benefits

• Privileged access to the mountain

• Advantageous discounts on our services

• On-site parking

• Possibility of transfer to Sommet Saint-Sauveur Water Park or Parc F.U.N. during the summer season